🔁 Chillum Club Return Policy

🚫 No Returns on Used Products

  • Due to the personal and hygienic nature of our products, we cannot accept returns on any used items — no exceptions.

✅ Return Eligibility

  • Return Window: You have 7 business days from the date of purchase to initiate a return.
  • Condition Required: Items must be unused, in original condition and packaging.
  • Proof Needed: A receipt or order confirmation is required.
  • Return Address:
    Chillum Club
    3601 Pickett Road, Fairfax, VA 22031. USA

📸 If packaging arrives damaged, include photos to help process your return.

💸 Partial Refunds May Apply If:

  • The item is not in its original condition, is damaged, or is missing parts due to customer handling.
  • The return is received after 21 business days from delivery.
  • No photo evidence is provided for damaged claims.

💳 Refund Process

  • We’ll notify you via email when we receive and inspect your return.
  • If approved, a refund will be issued to your original payment method.
  • Refund processing time varies based on your payment provider.

⏳ Missing a Refund?

  • Check your bank account and credit card statement.
  • Contact your bank or card company to check for processing delays.
  • Still waiting? Email us at support@chillumclub.com.

❌ No Refunds On:

  • Used items — for hygiene reasons, these are strictly non-returnable.
  • Sale items — all discounted items are final sale.

🔄 Exchanges

  • We only replace products that are defective, damaged, or missing.
  • Contact us at hello@chillumclub.com before sending items back.

📦 Shipping Policy

  • Return shipping costs are not covered and are non-refundable.
  • For items valued over $75, we recommend using trackable shipping or insurance — we’re not liable for lost packages.

⚠️ Legal & Safety Notice

  • Products are only for adults 21 and over.
  • You will use the products responsibly and in accordance with all applicable laws.
  • Not intended for use during pregnancy or nursing.
  • Always consult a medical professional before use.
  • These products have not been evaluated by the FDA and are not intended to treat, cure, or prevent any disease.
  • Use of this site indicates agreement with our Privacy Policy and Terms & Conditions.